Started out its journey as a travel outlet in 2006, the Dubai-based Rayna Tours and Travels has now become one of the UAE’s most reputable destination management companies. As it’s persistently on the rise, the company’s incredible success is not by chance.
Manoj Tulsani, the CEO and founder of Rayna Tours, came to Dubai in 1999 and started his career with a trading company. Al though he quickly climbed through the positions reaching up to the level of Marketing Head, he decided to call it quits.
He then joined hands with his colleague and friend, Kamlesh Ramchandani, to focus on the start of Rayna Tours. In fact, they both have been largely responsible for Rayna Tours’ inspiring success.
Despite its humble start, initial volatilities, and stiff competitions, the venture culminated in creating a huge difference in the way people organized and executed the travel plans. Thanks to the company’s unique capability to provide innovative offerings in response to the customers’ ever-dynamic travel needs.
Besides its main office and over 70 outlets in Dubai alone, it has its branches in different parts of the world, including India, Singapore, Malaysia, South Africa, and Turkey.
Attaining New Heights with Innovative Technological Solutions
Given the increased penetration of super advanced technologies in the industry, Rayna Tours has invested in a highly sophisticated IT infrastructure which not only strengthens its capabilities but also enhances customer experience.
This includes fast and secured online booking engines (www.raynatours.com and www.raynab2b.com). Supported by easy-to-use interface and high-end features, they allow both B2C and B2B users to plan and book their tours or holidays with greater ease, flexibility, and affordability.
The company’s IT wing has also developed several user-friendly mobile apps, providing enhanced accessibility of their products and services to the customers on the go. And the best thing is that its support team is active on social media and available at all touch-points, promising quick and prompt response to all travel-related queries on 24/7 basis.
But, its real reputation lies in crafting quality travel experience with a personal touch.
Rayna Tours’ customer-centric strategy well emphasizes personalized travel which crafts a myriad of travel management solutions that are relevant to the demands of customers, ensuring that they are put together right by its specialist team.
This enables them to expertly address the clients’ distinct travel requirements, from comprehensive visa services and flight bookings to worldwide hotel reservation, holiday packages and tours. “After all, we know that every customer is unique and has diverse set of needs which call for bespoke travel solutions,” says Manoj Tulsani.
Unsurprisingly, the company’s unwavering commitment to the delivery of quality travel services has righteously fetched it several coveted awards and acknowledgements, such as Top Wholesaler Award from Yas Island and TripAdvisor Certificate of Excellence.